Responsible gambling

Responsible Gaming at Crossiron Mills Casino

As a responsible gaming operator, we take the well-being and safety of our players very seriously. We understand that problem gambling can have serious consequences for individuals, families, and communities.

At Crossiron Mills Casino, we want to ensure that you enjoy your gaming experience while also maintaining control over your spending habits. To achieve this goal, we provide a range of tools and resources that empower you to set limits on your playtime and bankroll.

Setting Limits

If you feel like you are playing too much or would like to limit your gaming activity for the day, week or month, you can adjust our built-in deposit limits to suit your needs. You can do this by accessing your account settings through any of our supported devices. These limits apply to both online and offline play.

Cool-Off Periods

If you need a break from playing, we offer cool-off periods that range from 24 hours up to several weeks or even permanent self-exclusion options. This gives you the opportunity to take time out from gaming, relax, and focus on other activities outside of our casino.

Realistic Wager Limits

We believe in responsible betting practices and encourage players not to bet more than they can afford to lose. We will remind you during gameplay if your bets become excessively high compared to your balance or playing patterns. This feature is designed to protect against reckless spending behavior, keeping things under control for a fun gaming session.

Self-Exclusion

If you wish to take longer-term steps in limiting or avoiding gaming activities, our self-exclusion policy allows users who want more stringent controls over their use of the website. During this period, any attempt to login will be blocked by your chosen duration - perfect if you're struggling with problematic patterns.

Tools for Assistance

For those seeking additional guidance on problem gambling:

Canada's Problem Gambling Service
Gamblers Anonymous (GA)
Addiction Services, local healthcare organizations

We're here to support our valued players and would like you all safe gaming experiences!